Child Care
Please note that no official arrangements have been made for child care during the Conference. Please check with the resort you are staying at who may be able to assist you further with babysitting services during your stay.

All communication with registered delegates will be by email wherever an email address is provided, or by fax. If you register and do not receive a confirmation by email within 5 working days please contact the Secretariat Encanta Event Management by phone on +61 3 9863 7608 or email

Conference Sessions: Smart Casual
Welcome Reception: Smart Casual
Gala Dinner: Lounge Suit

Registration fees do not include insurance of any kind. It is strongly recommended that all delegates take out their own travel and medical insurance prior to coming to the Conference.

The policy should include loss of fees/deposit through cancellation of your participation in the Conference, or through cancellation of the Conference itself, loss of airfares for any reason, medical expenses, loss or damage to personal property, additional expenses and repatriation should travel arrangements have to be altered. Neither the Conference Secretariat nor the Organising Committee will take any responsibility for any participant failing to insure. Please speak to your travel agent or airline in regard to this matter.

All tea breaks and lunches will be served amongst the exhibition. We recognise that some delegates may have special dietary requirements.  Please advise the Conference Secretariat via the registration form or in writing should you require alternative arrangements be made on your behalf.

Please Note:  Dietary requirements received less than 72 hours prior to the event cannot be guaranteed. Kosher meals may be available, however please note this will be at an additional cost.

Privacy Statement
In registering for this event relevant details may be incorporated into a delegate list for the benefit of all delegates, sponsors, exhibitors, Encanta Event Management and other parties directly related to the Conference. Should you wish for your details not to be included in this list, please tick the privacy requested box on the registration form.

Visitors To The Gold Coast
All international delegates, apart from New Zealand citizens, must obtain a Visa or Electronic Travel Authority (ETA) before travelling to Australia. Please ensure you organise your documentation well in advance of travel.

If you are attending the Conference from overseas please download the Business Factsheet document which identifies the appropriate visa option, while the visa application requirements handout identifies the appropriate visa application process.

Australia’s Electronic Travel Authority (ETA) is an electronically-stored authority for travel to Australia for a short-term tourist or business entry. ETAs are issued within seconds of being requested through computer links between the Australian Immigration Department, travel agents, airlines and specialist service providers around the world. Over 30 countries around the world have access to the free ETA system.

Meeting delegates from non-ETA countries will need to obtain a Business (short stay) visa, even if some tourism activities are planned for part of the stay in Australia. It is called a 456 visa if it is issued as a label into a passport. Alternatively, you may wish to use the Visa Finder to help determine which visa you require.

Details are available from your local Australian Embassy/Consulate or visit the Australian Department of Immigration website for more information. 

There are a range of direct flights to Coolangatta airport and low cost fares available so we encourage you to explore all the options available:

Coach Transfers
Transfers to and from Gold Coast Airport and Brisbane City are available with a number of private operators. Scheduled transfers are available for arriving and departing passengers.

Gold Coast Tourist Shuttle Services offers quick and convenient transport to Gold Coast Accommodation. The company operates airport transfers from Gold Coast Airport to most registered holiday accommodation on the Gold Coast. You can purchase online, or purchase upon your arrival at Gold Coast Airport.

For reservations or enquiries please phone 1300 655 655 between 7am and 8pm every day.

Visit Gold Coast Tourist Shuttle’s website for a list of transfer prices. Gold Coast Tourist Shuttle and Surfside Buslines offer airport transfers, theme park transfers and 24 hour local bus travel.

Tel: +61 7 5574 5111 for more information.
Gold Coast Tourist Shuttle:

The taxi rank is conveniently located outside of the terminal for travellers requiring transport. For more information, please contact 131 008 or

There are frequent trains from Brisbane Central to Varsity Lakes Train Station with connections to Surfside Bus 761 then stops at Gold Coast Airport. Download the Train Timetable for the Gold Coast line here. For assistance with your train and bus journey planning visit

Car Hire
You’ll find all of Australia’s best known car rental companies located opposite the arrivals area at Gold Coast Airport. You can either book with your preferred company prior to your arrival, or shop around at the Terminal for the best deal

Car Parking
Undercover car spaces are available for short-term parking. A $12 inclusive of GST flat rate is charged for car parking at the centre.

The car park will be open 24hrs, 7 days a week, with some exceptions being when no events are in-house and on some public holidays. The GCCEC will close the car park at its discretion. Please check with the Centre for further details.

Hire Cars

Getting around the Gold Coast
Information regarding tram, train and bus timetables is available from

Go Card is TransLink’s electronic ticket to fast, easy and convenient travel. You can use it to travel on all TransLink bus, train (including Airtrain), ferry and tram services. It is an integrated system that works on trains, trams and buses.